AI Voice Agent: Automated Receptionist
A fully automated phone receptionist for any business — answers calls 24/7, books appointments, and sends SMS confirmations.
The Problem
Businesses miss calls — and missed calls mean missed revenue. After-hours inquiries go to voicemail, prospects hang up and contact a competitor, and staff spend a significant portion of their day on repetitive scheduling tasks.
The ask: an AI that picks up the phone, handles the full booking flow, and confirms the appointment — without any human involvement.
What It Does
- Answers calls 24/7: The AI receptionist picks up immediately, introduces itself, and guides the caller through the booking process in natural conversation.
- Checks real availability: Queries the business calendar in real time to find open slots and offers options to the caller.
- Books the appointment: Creates a calendar event with the caller's name, phone number, and reason for the appointment — directly from the call.
- Sends SMS confirmation: Immediately after booking, texts the caller a confirmation with date, time, and business name.
- Sends appointment reminders: Automated SMS reminders at 48h and 24h before the appointment to reduce no-shows.
- Answers FAQ: Handles common questions — hours, location, services, pricing — without transferring to staff.
How It Was Built
Built entirely on open-source tools and modern cloud infrastructure — designed for low latency, reliability, and fast deployment to any business. The stack handles inbound calls, real-time scheduling, and automated follow-ups end-to-end.
Results
Tested live end-to-end: a real inbound call was handled by the agent, an appointment was booked to the calendar, and an SMS confirmation was delivered — all within the duration of the call, with no human involvement.
Build time: one session. Setup for a new business: 1–2 days (connect their calendar, configure their FAQ, assign a phone number).